leading AI-powered customer feedback platform, unitQ has raised investment from Zendesk’s global venture fund, Zendesk Ventures. Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.
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Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.
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“We chose unitQ after evaluating and trying different solutions in the market,” said Shawn Slipy, Vice President Global CX Operations, Zendesk. “The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.”
“We’ve experienced the power of Zendesk’s community first-hand and are excited to explore joint go-to-market efforts with Zendesk’s ecosystem of customers, technology partners and evangelists,” said Christian Wiklund, unitQ Co-Founder and CEO. “Partnering with Zendesk means joining forces with a leader that opens doors to top-tier talent and industry networks. We’ve gained more than just funding – we’re now connected to a community and receive tailored mentorship to help our company’s growth.”
About unitQ
Founded in 2018, Powered by machine learning and AI, unitQ captures user feedback in more than 100 languages from dozens of sources — including the Apple App Store, Discord, Google Play Store, Reddit, Twitter, Facebook, Instagram, and among others YouTube. unitQ parses this user feedback in real time for its customers to help them inform decision making along every touchpoint of the customer journey.
