Series B, led by Lightspeed Venture Partners, will turbocharge company’s rapid growth and extend their lead role in using AI to transform the patient experience—eliminating the stress tied to doctor’s appointments, lab tests, prescription renewals, physician referrals, and beyond—putting an end to the dreaded hold music.
SAN FRANCISCO, September 30 – Assort Health, the most comprehensive patient experience platform powered by specialty-specific agentic AI, today announced the close of a $76 million Series B financing round led by Lightspeed Venture Partners, with investments by Felicis, First Round Capital, Chemistry, A*, Liquid2, and Quiet. Galym Imanbayev, partner at Lightspeed Venture Partners, will join the board, and Paul Ricci, founding CEO of Nuance will be joining as a board advisor.
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Following a recent Series A round just four months prior, the company has raised $102 million to date and plans to use these funds to expand Assort Health’s growing team and accelerate the development of a comprehensive platform—Assort OS—that has handled tens of millions of patient interactions across thousands of providers. Beyond the challenge of scheduling doctor’s appointments, Assort Health has improved the patient experience across every touchpoint including care navigation, lab tests, prescription renewals, and physician referrals.
Today, Assort solves a universal problem—it’s a nightmare to schedule a doctor’s appointment. A patient calls their provider and gets put on endless hold, or worse, is disconnected and has to start over in the queue. If they’re lucky and reach an operator, there are often multiple transfers involved and constant resharing of intake data. Missed calls, wrong doctors, no response on weekends and holidays, call centers overseas—it’s an endless list of barriers and frustration people face that result in missed appointments and ultimately, incomplete care. According to the American Academy of Physician Associates, each month, U.S. adults devote the equivalent of an entire workday to navigating healthcare needs for themselves and their families.
Part of Assort’s success is driven through an intense, execution-focused culture committed to patient and customer experience; sources show Assort engineers at 100th percentile of velocity.
Providers are facing reduced reimbursements, increasing costs, and persistent shortages of healthcare workers. At the same time, front office operations teams are overburdened, managing multiple sites, several physicians and towering call volumes. With patient access as the top priority, healthcare facilities are in need of technology-driven solutions to ensure timely and dependable patient experience.
Assort Health’s AI agents get patients in front of doctors faster through a seamless and pleasant experience. Leveraging Assort’s technology, customers have seen 89% shorter patient call wait times and fewer delays to care. By developing a system of reliable omnichannel AI solutions tailored to providers’ specialization and practice, Assort Health has moved far beyond traditional telemedicine platforms that assist patients in finding and scheduling appointments with healthcare providers. Rather than occupying medical call center teams with routine calls and having patients in need of care left on hold, Assort Health integrates itself into EHR and PM workflows with the use of AI and natural language processing to create ease for the patient and resolve any inquiries.
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