CA-based Bland AI, the platform automating phone calls for the enterprise using hyper-realistic AI agents, emerged from stealth with a $16 million Series A financing round led by Scale Venture Partners.
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The developers of the AI Phone Calling Platform will use the funds to hire and continue helping businesses streamline a wide range of phone-based tasks, from customer support to sales to internal operations.
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With this funding, Bland AI has raised a total of $22M; other investors include: Y Combinator and angel investors Max Levchin the founder of Paypal, Piotr Dąbkowski the CTO of Eleven Labs CTO, Jeff Lawson the founder of Twilio, and others.
“Bland AI is reimagining how enterprises communicate,” said Andy Vitus, Partner at Scale Venture Partners. “The Bland AI agents understand human emotion, speak any language, and represent a brand like a top employee. The platform is saving businesses time and money, and enabling a whole new era of intelligent, personalized interactions at scale – and we’re excited to partner with the team as they build.”
The Bland AI Phone Calling Platform allows enterprises to securely/safely build, test, and deploy their own AI phone calling agents. Customers start by choosing a voice and creating a conversational pathway, a tree of prompts that dictates how the AI might respond to any given response from a customer. Once a pathway is built out, the AI agent can traverse the pathway to figure out the right response, allowing it to always stay on track and help the customer, regardless of what the AI encounters. Some notable aspects of the platform include:
Integrations into any other system, knowledge retrieval from documents, and the ability to transfer to a human when necessary.
Transcripts of calls, post call analytics, and the ability to train the AI on your own phone calling data.
Voice cloning, multi-language support, an AI testing system, and infinite calling scalability.
“Our mission is to fix the way businesses handle their phone communications,” says Isaiah Granet, CEO and Co-Founder of Bland AI. “The problem is that humans simply can’t work 24/7, handle millions of phone calls simultaneously, or be trained to a company’s exact liking down to its voice and behavior – but AI can, and at a fraction of the cost. We want Bland to work alongside enterprises’ employees to improve efficiency across the board.”
The Bland AI team will continue developing the platform and building an advanced analytics system to allow customers in healthcare, real estate, logistics, financial services, alternative data, and small business to visualize granular phone call data that was previously impossible to obtain. With this data, businesses can continuously optimize performance to create their perfect AI agent.
About Bland AI
Founded in 2023, Bland AI‘s mission is to revolutionize how enterprises handle phone communications, enabling more efficient, personalized interactions at scale. Bland is a platform for AI phone calling. Using its API, you can easily send or receive phone calls with a programmable voice agent. Bland AI is a conversational AI platform that automates phone calls for businesses using hyper-realistic AI agents. The company is headquartered in San Francisco, with a global team of AI experts and industry veterans.
