Gorgias, a provider of a customer experience (CX) platform. secures $29million in funding. SaaStr and Alven led the round, and Horsley Bridge, Amplify, Shopify, Sapphire, CRV, and Transpose Platform also participated. Additionally, Amplify’s Sunil Dhaliwal has been named as a board observer.
The business plans to utilise the money to grow its line of artificial intelligence solutions, which includes Automate, to assist e-commerce companies in automating customer service.
Romain Lapeyre and Alex Plugaru founded Gorgias in 2015, offering an AI-powered e-commerce customer experience platform. It combines marketing and automated customer service, powered by state-of-the-art conversational AI.
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It is an automation solution for e-commerce firms on Shopify, BigCommerce, Magento, and WooCommerce. It was built on millions of e-commerce-specific conversations and channel data.
It is utilised by over 15,000 businesses across all categories, such as Steve Madden, Olipop, Glamnetic, TUSHY, and Marine Layer.
About Gorgias
Gorgias is a unique customer support platform created especially to help e-commerce companies provide simple customer support throughout their entire growth cycle. Gorgias transforms the way online retailers engage with their clientele by offering quick, individualised assistance via email, phone, SMS, live chat, and social media platforms. This is made possible by its state-of-the-art automation and AI capabilities.
