Standard Template Labs, a NYC-based raised an AI-first service management platform, has raised $49 million in a Seed funding round led by ICONIQ and CRV.
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The company plans to use the funds to hire talent, develop its product, and support early deployments.
STLabs is rethinking IT service management for the AI era. Its platform uses AI to understand requests, manage the workflows needed to complete them, and resolve them using a real-time digital model of the organisation. This model maps people, systems, services, and policies, giving the platform the context to handle tasks that would normally take multiple teams. As a result, requests that once took days can be resolved in minutes, allowing IT teams to focus on more important work.
As organisations grow, even simple IT requests become complex, involving multiple tickets, handoffs, and approvals. Information is spread across different systems, and many companies don’t have a clear, up-to-date view of their own tools and users. Teams often spend more time coordinating than actually solving problems. Existing platforms were built before cloud, AI, and modern SaaS tools, so they track work rather than fully resolve it.
Before founding Standard Template Labs, Agarwal spent over 13 years at Datadog as President and Chief Product Officer, helping grow it into a global software company. Working with large enterprises facing complex service management issues gave him direct insight into the limitations of existing tools.
In his most recent role as a Partner at ICONIQ, Agarwal worked with the firm’s community to explore new opportunities, which led to STLabs being incubated within ICONIQ—its first time doing so. His connection to ICONIQ dates back about a decade, to when he worked with Partner Matt Jacobson on the firm’s 2015 investment in Datadog. That relationship eventually led him to join ICONIQ and build STLabs.
The company combines Agarwal’s experience scaling enterprise software with a founding team from top computer science programs and from companies such as Datadog, Amazon, Meta, NVIDIA, and Bloomberg. This reflects a belief that rethinking service management needs both industry expertise and a new generation of AI-focused builders.
“IT service management changed decades ago, but hasn’t evolved much since,” said Amit Agarwal, CEO and Founder of STLabs. “Today, IT teams spend too much time navigating systems, chasing approvals, and finding information they should already have. Adding a chatbot to an old platform doesn’t make it smarter—it just makes it easier to submit the same tickets.”
“The enterprise service management market is a huge opportunity that hasn’t seen much innovation in years,” said Matt Jacobson, Partner at ICONIQ. “When Amit shared this idea, we were impressed by its ambition and impact. His experience building and scaling enterprise software, along with his clear vision for AI, made it easy for us to support Standard Template Labs from the start.”
“Having been an early investor in Datadog, I saw firsthand how Amit helped build a leading enterprise platform,” said Murat Bicer, General Partner at CRV. “With that kind of experience, you don’t think small. Standard Template Labs reflects that ambition in both the size of the problem they’re tackling and the strength of their team.”
About Standard Template Labs
Founded in 2025 by Amit Agarwal, Standard Template Labs (STLabs) is an AI-first service management platform that resolves requests and incidents instead of just tracking them. Using a continuously updated digital twin of the organisation, STLabs helps large companies reduce the manual work required to deliver IT services.
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