Thoughtly, a rapidly growing startup building AI voice agents for contact centers, secures $3million in seed funding with participation from Afore Capital, Greycroft, Expansion, and others.
With their innovative approach to customer phone calls, Thoughtly is poised to disrupt the CCaaS (Contact Center as a Service) space and revolutionize the way businesses approach customer service interactions.
It’s groundbreaking platform leverages generative AI technology to deploy AI phone agents for inbound and outbound phone calls, drastically transforming the traditional model of contact centers and enhancing efficiency for businesses.
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About 18 months ago, OpenAI’s ChatGPT shook the industry. Since then, CCaaS and Conversational AI providers have struggled to integrate generative AI into their legacy platforms. In April, the chief executive of Tata Consultancy Services predicted that “artificial intelligence will result in minimal need for call centres in as soon as a year.”
Torrey, CEO of Thoughtly said, “We are at a crucial juncture in our industry, Traditional CCaaS providers like Five9 and Genesys have focused on maximizing productivity from human agents, leading to high rates of job dissatisfaction and burnout. This has resulted in an alarming 45% annual churn rate for agents, leaving businesses struggling to staff their phone lines and customers frustrated with long wait times.”
Thoughtly’s cutting-edge platform offers a transformative solution to these pain points by replacing human agents with AI voice agents, freeing businesses from the constraints of traditional models that rely on costly and overworked human agents.
To further enhance the customer experience, it has introduced their “agent accelerator” program. This program offers expert, full-service setup and customization of AI agents at no additional cost, ensuring premium quality without the premium price. Thoughtly is the only solution that offers both self-service and expert setup, making it a unique offering in the market.
About Thoughtly
Thoughtly is a pioneering company in the field of Generative AI, focused on revolutionizing the contact center industry. By providing a no-code platform to deploy AI voice agents, Thoughtly empowers businesses to enhance customer interactions, streamline operations, and significantly reduce costs.
