Funding

AI Startup Capacity Raises Over $54M in Series E Funding

Sep 3, 2026 | By Devin Jacobs

SUMMARY

Capacity raised over $54M in Series E funding.
The funding will support growth and expansion.
Capacity provides agentic AI for customer support.

Capacity, a St. Louis, MO-based provider of an agentic support automation platform, has raised more than $54M in a Series E funding round led by Kathy Ireland, bringing the total amount to over $159 million.

The company will use the capital to expand R&D, strengthen go-to-market and customer success teams, grow strategic partnerships, and support international expansion.

Funding Snapshot

Metric	Details
Fundraise Amount	Over $54 Million
Total Funding	Over $159 Million
Valuation	Not disclosed
Company	Capacity
Sector	AI / Customer Experience
Headquarters	St. Louis, Missouri, US

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About Capacity

Founded in 2017 by David Karandish and Chris Sims, Capacity is an agentic support automation platform that helps organizations manage customer experience activities through a unified AI knowledge orchestration layer. More than 20,000 organizations use Capacity to automate repetitive inquiries, assist human agents, and engage customers across multiple channels.

Core offerings include:

Omnichannel AI agents
Real-time agent assist
Automated quality assurance
Conversational intelligence and outbound campaigns

Core Technologies / Products / Services

Capability/Product	Application/Use Case
AI Knowledge Orchestration	Connects customer experience workflows
Omnichannel AI Agents	Automates customer support interactions
Real-Time Agent Assist	Supports human agents during conversations
Automated QA & Intelligence	Improves quality monitoring and customer insights

Leadership Comments

"We invest in people and companies that have a clear sense of purpose and the ability to execute on it," said Kathy Ireland, a lead investor of the round. "Capacity has demonstrated both over the past year we've worked with them.

"A few years ago at Capacity, we made a bet that companies would want fewer vendors," said David Karandish, CEO and founder of Capacity. "The success of that bet is evident as we continue to grow. As enterprise AI use cases increase, so can complexities. Companies need a way to expand what AI can do without having to rebuild each time.