Casap Raises $56M in Series B Funding Led by Base10 Partners

Casap, a NYC-based provider of an AI agent platform for financial services, has raised $56 million in a Series B funding round.

The round was led by Base10 Partners, with strategic participation from Experian and Synchrony, alongside continued support from existing investors including Emergence Capital and Lightspeed Venture Partners.

The company will use the funding to advance its platform and expand into collections, claims, and other financial operations.

What is Casap?

Casap provides an AI agent platform that helps banks and other financial institutions manage complex customer and operational processes.

Read More:GoFundMe Appoints Stephanie Parks as Chief Compliance Officer

Its specialised AI agents can investigate cases, make decisions, and take action across the systems financial institutions already use. They follow each institution's policies and procedures and involve human employees when a decision requires additional judgment.

Casap's dispute agents support the full process, from receiving a complaint and investigating a transaction to collecting evidence, making decisions, recovering funds, and communicating with customers.

How Much Funding Has Casap Raised?

Casap has raised $56 million in its Series B round. The company has not disclosed its total funding raised across all rounds.

The latest investment will support platform development and expansion into additional financial services operations.

Who Invested in Casap’s Series B Round?

The $56 million Series B round was led by Base10 Partners.

Strategic investors include:

• Experian
• Synchrony

Existing investors Emergence Capital and Lightspeed Venture Partners also participated in the round.

Why the Funding Matters

Financial institutions often rely on manual investigations and fragmented systems to handle disputes, fraud cases, collections, and claims. These processes can lead to delays, higher operating costs and poor customer experiences.

Casap aims to automate these operations using AI agents that can work across existing systems while following institution-specific rules and controls.

The new funding will help the company expand beyond fraud and disputes into other complex financial operations. This includes collections, claims, and cases that require coordination across multiple systems.

Who founded Casap?

Casap was founded in 2023 by Shanthi Shanmugam and Saisi Peter. The company is headquartered in New York City.

Its team combines expertise in artificial intelligence and financial services to help institutions automate operations that require specialised knowledge and decision-making.

"We started with disputes because it was one of the hardest problems in financial services," said Shanthi Shanmugam, CEO and Co-Founder of Casap. "But our ambition was always bigger than disputes. We wanted to prove that AI could do more than make work more efficient. It could fundamentally change the outcomes for financial institutions.

"We've been told for years that financial institutions will have to make a tradeoff between operational economics and experience quality," said Adeyemi Ajao, Managing Partner at Base10 Partners. "Casap has shown that agentic AI technology can change that tradeoff. The same technology lowers the cost of complex work, while improving speed, quality, and consistency.

Market and Business Growth

Casap has reported 10x revenue growth, more than double its original target. The company said this growth was driven by customer demand for automation across financial services operations.

More than 100 financial brands use Casap's platform to support compliant decisions, money movement, and customer service.

The company has also expanded its platform beyond fraud and disputes to address additional operational needs across financial institutions.

What Happens Next?

Casap plans to continue developing its AI platform and expand into more high-stakes financial operations, including collections, claims and complex exceptions.

The company will help financial institutions automate processes across existing systems while maintaining human oversight, clear records, and compliance controls.

Read More:Rocker Secures $12.85M in Funding Led by Greycroft