gaiia Raises $40M in Series B Funding Led by JMI Equity

The company plans to use the funding to improve its AI-native platform, expand productized migration tools, and strengthen its forward-deployed engineering teams. This will support the growth of its OSS/BSS platform in the telecom industry.

Most communications service providers (CSPs) currently use multiple disconnected systems for billing, provisioning, account management, field service, and workflows. gaiia replaces these with a single platform built on one unified data model. To date, customers have run over 10 million workflows on gaiia, and workflow usage has grown 10x in the past year.

gaiia is used by operators such as Cogeco, Greenlight Networks, Vistabeam, Resound, IQ Fiber, Direct Communications, and LilaConnect across fiber, fixed wireless, cable, MVNO, and B2B markets. The company’s growth has been largely driven by word of mouth.

Before founding gaiia, the team built oxio, one of Canada’s fastest-growing internet service providers, which was acquired for $100 million in 2023. That operator-led experience shapes gaiia’s approach today, including free migrations and a forward-deployed engineering team that helps CSPs go live in 4–6 months, rather than the typical 12–18 months.

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"gaiia represents the kind of company JMI looks to partner with: a category-defining AI-forward platform, built by operators with deep firsthand understanding of the market," said Chase Thomet, Partner at JMI Equity. "OSS/BSS is a large and underserved category of software, and we believe gaiia has built the architecture and team that will lead its next chapter."

"Telecom has the lowest NPS of any major industry, and the reason is the software running it," said Marc Campagna, co-founder and CEO of gaiia. "Operators have been forced to run their business on tools built before the internet became essential to everyday life. We built gaiia because we lived that problem ourselves at oxio, and this raise lets us keep building, faster, for the companies delivering the most important utility on the planet."

About gaiia

Founded in 2023 by Marc Campagna, Olivier Falardeau, and Marc-Olivier Alain, gaiia is an AI native operating system for communications service providers. The platform replaces fragmented OSS/BSS tools with a single system that manages billing, provisioning, account management, field service and AI driven workflows. Built by the team behind oxio, gaiia is headquartered in Montreal.

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