Solidroad Raises $25M in Series A Funding

The round also saw participation from First Round Capital, Y Combinator, and Sony Innovation Fund. The raise followed a Seed round led by First Round Capital in June 2025.

The company plans to use the funds to grow its operations and continue developing its technology.

This funding shows rising demand from CX, and operations leaders to improve support quality without hiring more staff. Solidroad automates quality checks and turns insights into targeted coaching, helping teams improve quality, consistency and speed as support volume increases.

Solidroad improves customer experience using AI-based training and quality insights. It analyzes all customer interactions, reduces manual quality checks, and helps support teams improve performance and customer satisfaction. The platform also creates personalized training to help agents improve, while keeping costs low even as support volume increases.

Solidroad has expanded its customer base to include companies like Ryanair, ŌURA, and Crypto.com. Businesses use its platform to automate quality checks, reduce manual work, speed up agent onboarding, and improve customer satisfaction through data driven coaching. Its AI can review hundreds of conversations in seconds, making it useful for high-volume support teams. So far, the platform has analyzed millions of interactions and increased productivity by up to 10 times.

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“We built Solidroad so teams can learn from every customer interaction,” said co-founder and CTO Patrick Finlay. He said the platform analyzes conversations at scale to set clear standards for high-quality support and apply them across both human and AI agents. He added that the funding will help expand these capabilities and bring them to more companies.

“AI is changing how companies manage customer support, but keeping quality consistent is still difficult, said Andrew Smyth Partner at Hedosophia. He said Solidroad helps by giving clear visibility into every interaction, allowing teams to improve over time. He added that they are excited to support a platform that helps companies scale support while keeping customer experience a priority.

ABOUT SOLIDROAD

Founded in 2023, and based in San Francisco, Solidroad was created by Patrick Finlay and Mark Hughes. It is an AI powered platform that helps customer support teams improve quality and training. The system reviews all customer interactions, identifies risks and skill gaps, and provides real-time coaching. Replacing manual quality checks helps companies handle more support without adding staff. Solidroad works with global brands like ŌURA, Ryanair, ActiveCampaign and Crypto.com.

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