California-Based Decimal AI Raises $4M in Seed Funding

The round also saw participation from Atlassian Ventures, Weekend Fund, Claire Johnson, Michelle Valentin, and Rimple Patel.

The company plans to use the funding to expand the range of technical issues its platform can investigate and deepen integrations with existing support and engineering workflows.

What is Decimal AI?

Decimal AI provides a customer engineering platform designed to bring engineering-level technical understanding into customer support.

Its AI Support Engineer can answer customer questions, take actions such as resolving billing and account issues, investigate code, logs, configurations, production data, documentation, and customer history, and create bug fixes for engineering review.

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The platform is designed to help technical support teams resolve customer issues without requiring engineers to handle every investigation manually.

How Much Funding Has Decimal AI Raised?

Decimal AI has raised $4 million in its latest Seed funding round.

The round was co-led by Khosla Ventures and Kearny Jackson, with participation from Atlassian Ventures, Weekend Fund, Claire Johnson, Michelle Valentin, and Rimple Patel.

No previous funding details were provided.

Who Invested in Decimal AI’s Seed Round?

The Seed round was co-led by:

• Khosla Ventures
• Kearny Jackson

Participating investors included:

• Atlassian Ventures
• Weekend Fund
• Claire Johnson
• Michelle Valentin
• Rimple Patel

Why the Funding Matters

Decimal AI plans to use the new funding to expand the technical issues its platform can investigate, and strengthen integrations with existing support and engineering workflows.

The company is also introducing its Customer Engineering Platform, a new software layer designed to bring engineering knowledge into customer conversations.

Who founded Decimal AI?

Decimal AI was founded by Sanjeet Hajarnis and Kevin Raji Cherian.

The company is headquartered in San Francisco, California.

Market and Business Growth

Decimal AI has been adopted by software companies including Granola, Resilinc, Tealium, BuildOps, and Lucidworks, as well as a Fortune 5 technology company.

Since the beginning of 2026, the volume of support interactions resolved by Decimal has grown 15-fold.

Resilinc reduced its mean time to resolution by 62%, from 6.5 days to 2.5 days. Granola now handles twice the ticket volume, resolves 70% of common questions in chat before they become tickets, and uses automated investigations and auto-generated pull requests to improve its documentation.

What Happens Next?

Decimal AI will focus on expanding the technical issues its AI Support Engineer can investigate and adding deeper integrations across support and engineering workflows.

The company will continue developing its Customer Engineering Platform to help technical support teams resolve customer issues and connect support operations more closely with engineering.

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