Kim.cc Raises Venture Funding From Stellaris Venture Partners

The company plans to use the funds to expand its business in the United States, grow its operations in India, and increase its workforce to more than 100 employees by 2028.

The company aims to reach over $100 million in annual revenue by 2028 while expanding further into the U.S. market.

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Kim’s model combines AI system's with human oversight, helping businesses improve quality, speed and cost efficiency without relying solely on fully automated chatbots or traditional manual outsourcing.

Kim’s founding team has strong experience in AI, ecommerce operations, and large-scale customer support, handling around 2 million customer inquiries each week. This experience has helped shape Kim’s approach and growth.

They believe that improving customer support with AI is not just a software challenge. It also requires a deep understanding of workflows, quality control, human judgment, and strong operational systems.

Kim.cc is already used by over 200 Shopify merchants worldwide, including TRIP Drinks, Kahawa 1893, Transformer Table, and Nimi. The company also recently published its AI Customer Support Sentiment Report, which found that nearly half of consumers prefer a mix of AI and human support when dealing with customer service.

Kaushik Barodiya, Co-founder & CTO, Kim.cc, said, "We are building the operating system for AI-native service delivery. The goal is not to replace human expertise, but to make every workflow more intelligent, measurable, and scalable. By combining AI agents, workflow memory, quality checks, and human oversight, we can deliver a much more reliable model for customer support."

"Our customers are not just looking for automation. They are looking for better outcomes - faster responses, lower cost, higher quality, and a partner who can actually run the operation," said Phani Yedavilli, Co-founder & CBO / GTM Lead, Kim.cc. "Kim.cc brings AI and operations together, so brands can modernize support without taking on the risk of doing it alone."

"We are excited to back the Kim team as they redefine what great customer support looks like at scale," said Alok Goyal, Partner, Stellaris Venture Partners. " Customer support is a $470B global market spanning software and services, yet a huge segment of it remains out of reach for cost-effective, high-quality service. Kim is changing that by combining AI automation with human oversight to deliver measurable outcomes at 40% lower support costs without compromising quality."

"Customer support operations are entering a new phase," said Sachin Jaiswal, Co-founder & CEO, Kim.cc. "The early wave of AI customer support focused heavily on automation, but full automation has not delivered on its promise for many real-world customer service scenarios. LLMs are powerful, but when the work becomes complex, high-stakes, or brand-sensitive, companies still need human judgment, quality control, and accountability. That is why we believe the next model is AI-native service delivery - where AI does the work, vetted by humans."

About Kim.cc

Founded in 2023 by Kaushik Barodiya, Sachin Jaiswal, and Phani Yedavilli, Kim.cc is an AI powered customer support platform built for e-commerce brands. Used by more than 200 Shopify merchants worldwide, the platform combines AI automation with human oversight to deliver fast accurate and cost effective customer support.

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