
Kosmos, a Chicago, Illinois-based developer of an AI-native operational intelligence platform, has raised $5 million in a seed funding round led by Norwest.
The company plans to use the funding to speed up product development, improve market education efforts, and expand its software integration across enterprise IT support and engineering systems.
The Kosmos Operational Intelligence platform is an AI-native system designed to lower investigation costs by connecting signals across tools like Jira, Salesforce, GitHub, ServiceNow, Datadog, Grafana, and Splunk. It helps teams quickly identify root causes by bringing all related data into one view.
Each correlation is generated by AI, validated by humans and then learned by the system to improve future results. By linking customer issues, code changes, and service incidents together, Kosmos helps teams resolve problems faster, and prevent them from happening again.
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"The slowest part of fixing anything in production is finding where the problem actually lives. The hunt eats hours, wears the team down, and never shows up on any report. Kosmos compresses that part, so our engineers spend more of their week building product," said Jon Flaherty, CEO, PSIgnite.
"As an AI-native company, we're always looking at what slows us down – and it usually isn't the technology. The real drag is interruptions: pulling someone out of deep work to determine what happened across different platforms and stitch it together for engineering. That's not just time lost; it's momentum lost," said Cesar Sanchez, Chief Operating Officer at Tribble. "What made Kosmos different is that they never asked us to reshape how we operate. They met us where we are, and that flexibility made it clear this is a team we can actually grow with."
"Salesforce customers generate enormous amounts of data across cases, changes, and incidents — and the teams supporting them deserve tools that make sense of it in real time," said Dan Darcy, Chief Customer Officer at Qualified from Salesforce. "Kosmos connects that data in a way that gives support and engineering teams the context they need to move faster and protect the customer experience. We're excited to welcome them to the Salesforce partner ecosystem."
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"It's always the top players, the people you can least afford to pull away from everything else," Gidwani said. "And yet they are stuck chasing down information across disconnected systems because no one can clearly see what actually happened. That always struck me as a solvable problem."
"Most escalations are not random. They are signals that were disconnected or missed," said Sanjay Gidwani, Founder, and CEO of Kosmos. "Kosmos correlates those signals automatically so teams can resolve faster, with evidence they can trust instead of piecing together what happened manually across four different tools."
About Kosmos
Founded in 2025 by Sanjay Gidwani and based in Chicago Kosmos provides operational intelligence software for enterprise support and engineering teams. Its AI powered platform brings together customer case's code changes and service incident's from tool's such as GitHub, Jira, Salesforce and ServiceNow into a single view, helping organization's quickly identify root causes, reduce investigation time and cost's resolve issues faster and prevent repeat disruptions.
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