Vapi Raises $50M in Series B Funding Led by Peak XV

The company plans to use the funding to improve platform governance and system predictability, make AI agents more reliable with stronger safeguards and expand its infrastructure to support critical enterprise workflows with response times under 500 milliseconds.

Poor customer experiences are expected to put nearly $3 trillion in global sales at risk in 2026. Even after years of investment in chatbots, automation, and self-service tools, customer satisfaction scores have not improved and have actually declined slightly since 2022. Many existing systems were not built to listen, adapt, or respond naturally to customers truly. Vapi believes real conversations remain the best way to build trust and solve problems, and that voice AI can now enable them at scale.

Vapi provides an enterprise voice AI platform that helps businesses build, launch, and manage voice agents. The platform is designed to help companies move from early prototypes to large-scale production deployments in days instead of months.

Vapi focuses on low latency performance, and enables businesses to use different AI models and providers. Its API simplifies the process by removing the need for teams to understand complex telephony systems. The company’s goal is to make it easier for businesses to create natural voice experiences that help customers get support more effectively.

Vapi provides voice AI technology for businesses that manage large volumes of phone calls. The platform supports use cases such as customer service, collections calls, candidate screening, sales training through simulated conversations and automated IVR navigation.

Companies use Vapi to replace or support contact centers, automate repetitive qualification tasks and handle complex interactions with third party payers without human involvement. The platform has seen strong adoption across industries such as financial services, healthcare, insurance, automotive and workforce management.

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“Vapi has built a differentiated self-serve product for developers and enterprises in the massive voiceAI revolution,” said Arnav Sahu, Partner at Peak XV. “In 10 years, it’s likely most calls will not have a human behind the phone. With its bottom-up PLG approach, we believe Vapi is the next Zapier and n8n for voice AI workflows. At Peak XV, we are investors in several developer- and bottom-up-focused companies, including Supabase, PostHog, Better Auth, and ClickHouse, and believe Vapi has the potential to be the defining platform for voice AI. We are excited to partner with them.”

Most businesses have spent decades of time and effort, only to make their customer experience worse,” said Jordan Dearsley, CEO and co-founder of Vapi. “The real unlock is building agents for your customers that feel human. Vapi gives teams the platform to deploy voice agents that actually solve problems for customers — millions of them, every day." Read

“When [Amazon] Ring customers call in, they expect fast, high-quality support,” said Jason Mitura, Vice President of Software Development at Amazon Ring. “After evaluating dozens of vendors, Vapi stood out. We went from zero to production in two weeks, and 100% of our inbound volume now runs through the Vapi. Most importantly, we’ve maintained our high bar for customer support, and CSAT scores have improved. Vapi gives our teams the ability to tune the agent experience without depending on engineering. A lot of AI tools promise great outcomes – Vapi has delivered on them.”

About Vapi

Founded in 2021 by Jordan D. and Nikhil Gupta, Vapi provides a platform for building and deploying AI voice agents. Designed with a developer-first approach, the platform helps engineering teams quickly add human-like voice agents to products, and services. Vapi’s infrastructure and APIs allow enterprises to launch voice AI systems in minutes and support everything from new voice applications to managing millions of calls at scale.

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