Basata Raises $21M to Improve Healthcare Operations in America

The new funding will help Basata expand its healthcare operations platform across the US. The company aims to replace multiple disconnected tools with a single, integrated system designed in collaboration with healthcare administrators who use it daily.

Basata uses AI agents to manage healthcare administrative tasks that are still often handled through fax machines and phone calls, including referrals, patient intake, scheduling, and follow-ups. For example, when a referral arrives by fax, Basata’s system automatically pulls patient information, creates an EHR record, contacts the patient via an AI voice agent, and schedules an appointment within minutes instead of weeks.

So far, the company has supported more than 500,000 patients, including 100,000 in the last month alone. Basata also works with some of the country’s largest specialty healthcare groups in cardiology, urology, gastroenterology, and ophthalmology.

Healthcare practices using Basata can process all incoming referrals on the same day, increase administrative efficiency by 50%, and contact new patients within minutes rather than weeks. Around 70% of the company’s new business also comes through customer referrals.

The founding team behind Basata believes that many of healthcare’s biggest problems come from outdated operations, not from doctors or medical staff. CEO Kaled Alhanafi lost his mother because of a healthcare administrative mistake. Co-founder Chetan, a former principal engineer at Medtronic, saw his wife wait months for a cardiology appointment. Co founder Vivin, who holds a PhD in Computer Science, also experienced the same slow, broken referral process during his wife’s healthcare journey.

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That conviction shapes how the company builds. "Our Forward Deployed Engineer returned from two weeks onsite at a customer site, eyes bloodshot, after manually processing referrals and faxes all day," said Chetan Patel, co founder and president of Basata. "It proved that if you aren't in the trenches, you'll never grasp how intense this workload is. Building in a bubble fails. We design tech that works because we are on the ground with our customers. This is why so many practices are trusting us with their workflows."

Customers feel the difference. "Before Basata, we regularly had a backlog of 500+ unprocessed referrals, some waiting for months," said Rich Bondi CEO of Southwest Cardiovascular Associates. "Once Basata came in the backlog went to zero. We've seen an 18% boost in new patient conversions by contacting patients right away. Basata truly transformed our patient care."

"It's 2026, self driving cars can navigate my city, but patients still have to fight through hold music, and fax machines to get care," said Alhanafi. "That's the disconnect we're fixing. In the next decade, healthcare operations will become fully autonomous. Intake, scheduling, coordination and billing will just happen in the background and patients will finally experience what exceptional healthcare actually feels like."

"Healthcare administration is one of the most consequential and least supported workforces in America," said Kaled Alhanafi, co-founder and CEO of Basata. "We didn't build Basata to replace administrators. We built it for them. 'Basata' is Arabic for simplicity, and that is what these teams deserve."

About Basata

Founded by Kaled Alhanafi, Chetan Patel, and Vivin Paliath, Basata uses AI agents designed for different medical specialties to automate healthcare administrative work from start to finish. Its system handles tasks such as fax processing, referrals and call center operations, helping healthcare teams work more quickly and making it easier for patients to get care.

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