Netomi Raises $110M in Funding Led by Accenture Ventures

Netomi is an enterprise AI platform designed for high stakes environments, operating at large scale and under strict regulations where reliability is critical. Major companies like Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA and Ingram Micro use Netomi to manage customer interactions across chat, email and voice, including powering the AI chat experience in the United Airlines mobile app.

Deploying agentic AI at enterprise scale, especially in regulated industries is very challenging because it requires strong reliability, governance and visibility. Netomi is designed specifically to operate in these demanding environments.

In addition to investing, Accenture has formed a global partnership with Netomi to help companies adopt AI-driven customer experience solutions and bring Netomi’s platform to its enterprise clients worldwide.

OpenAI recently highlighted Netomi in a case study titled “Netomis Lessons for Scaling Agentic Systems into the Enterprise,” which describes it as a model for safely, and reliably scaling AI agent systems across large organizations.

Netomi is focused on delivering reliable, production-ready AI for enterprise customer experience, with strong safety and compliance standards. This foundation allows it to move beyond simple chat tools and embed AI directly into digital experiences. Instead of acting as a separate chatbot, the AI becomes part of the entire user journey—observing interactions in real time and adapting the experience for each customer as it happens.

Netomi has added Jeffrey Katzenberg, Managing Partner of WndrCo, to its Board of Directors as part of the new round. He said Netomi delivers enterprise AI at scale, with strong backing from investors like Accenture and Adobe, and highlighted that the future of customer experience will be AI built directly into digital products rather than separate chatbots.

At DraftKings Netomi handles over 40,000 customer requests per second during major events, delivering responses in under three seconds with 98% accuracy even under strict regulatory conditions. At Paramount Netomi was launched across chat, and voice in just two weeks and scaled to millions of users during peak streaming events, later expanding across its broader brand portfolio. Meanwhile, Metis Strategy joined as both investor and partner, training its team on Netomi’s platform to help Fortune 500 CIOs deploy agentic AI in real world enterprise environments.

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"The digital experience is the world. Every website, every app, every journey a customer moves through is that world. The world model for customer experience means agentic AI that lives inside that world — continuously reading every signal, building a real-time understanding of each customer's journey, and reshaping the world around them before friction ever occurs. Conversation appears when it is warranted — to clarify an edge case, confirm a complex decision, or handle what only dialogue can resolve. But it is not the primary interface. The experience itself is. That is the future that Netomi is building toward,” said Puneet Mehta, Founder and CEO of Netomi."

“Agentic AI is opening an entirely new chapter for customer experience,” said Ndidi Oteh, CEO, Accenture Song. “One where brands can respond with greater empathy, consistency and intelligence at every touchpoint. Netomi’s platform doesn’t just make service faster; it strengthens the connection between people and the brands they trust. Together, we’re empowering our clients to reinvent how they serve their customers — seamlessly, responsibly and at scale — so they can grow with confidence in an era of continuous change.”

“AI is central and critical to how we support customers in the moments that matter most,” said Paul Liberman, Co-Founder and President of Operations at DraftKings. “Netomi's platform helps us handle massive spikes in activity with agility and precision.”

“Our clients are looking for ways to deliver faster, more consistent customer service without increasing operational complexity,” said John Bolze global AI solutions lead at Accenture Song. “Netomi’s enterprise ready agentic AI platform stands out because it acts as an intelligent extension of the human agents, improving response times, and enhancing overall performance.”

“Adobe has a vision for the future of customer experience orchestration, focused on helping enterprises operate with greater confidence as they scale,” said Manpreet Kohli, Principal, Adobe Ventures. “This investment in Netomi reflects our focus on access to intelligent, agent-driven capabilities that deliver trusted, consistent outcomes in the moments customers care about most.”

About Netomi

Founded in 2016 by Puneet Mehta, Netomi is an enterprise AI platform built for complex, large scale environments. Major brands such as Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, the NBA and Ingram Micro use it to manage customer interactions across chat, email and voice. The company is building the intelligence layer for digital experiences to help brands deliver faster and more seamless customer support.

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